OSI Systems, Inc

  • Customer Support Rep I

    Location US-CA-Torrance
    Posted Date 2 months ago(12/4/2018 2:21 PM)
    Rapiscan Systems, Inc
    Requisition #
  • Overview

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.  We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

    The Customer Service Representative should have the ability to work in a fast paced customer oriented, production-like environment with the ability to adapt to change quickly; should have the ability to talk to customers and accurately type notes, using good written and verbal communication skills, and be computer savvy.  Previous Customer Service experience and basic computer skills are highly desired.


    • Provide quotations to internal and external customers
    • Manage Trace parts and consumables order inquiries via all modes of communication
    • Support the ecommerce program with administrative support
    • Enter new orders in the system and communication to other departments
    • Perform other customer support duties as required
      Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
    • Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
    • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
    • Duties may be modified or assigned at any time to meet the needs of the business.


    • Previous customer service experience desirable
    • High school diploma or GED
    • Ability to effectively communicate
    • Personal organization is a must
    • Basic computer skills required
    • Order management system experience is a plus
    • Experience working with suppliers in a manufacturing environment


    Equal Opportunity Employer


    EEO is the Law


    Poster Link: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf


    OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.


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