OSI Systems, Inc

  • Customer Support Representative TEMP

    Location DE
    Posted Date 1 month ago(10/22/2018 11:47 AM)
    Company
    Spacelabs Healthcare - Germany
    Requisition #
    14680
  • Overview

    At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.

     

    Why work at Spacelabs? Because lives depend on you!

    The role holder will provide administrative support to the German service team, based in Nuremberg, Germany. The ability to prioritise and respond accurately to service enquiries received by telephone, in writing or via email is required. The successful canidate will be a good communicator, at ease with colleagues and customers, the role would suit a competent administrator who likes to use their initiative to create a positive and supportive perception of the company.

    This position will become a multi-functional role covering all activities relating to the whole service cycle, enabling each team member to support each other at busy times and during periods of absence.

    Responsibilities

    RESPONSIBILITIES and GOALS:

      • Take calls and process requests received for service support from customers and colleagues, within a busy environment.
      • Respond to requests with estimates, quotations, service invoices and purchase orders etc. as appropriate.
      • Raise, renew and revise Customer contracts, with accuracy.
      • Chase engineers for field service reports and customer for equipment repairs orders and return of loan stock.
      • Keep the service team and colleagues informed of customer issues, particularly where sensitivity is required e.g. deadlines, complaints.
      • To use and keep up to date the ERP and CRM system for tracking customer activity.
      • Review and update reports and spread-sheets.
      • Work alongside service and administration colleagues to develop a harmonious, cooperative environment with the aim of exceeding customer expectations.
      • Provide administrative support with preventative maintenance workload including spare part/kit call off/engineer allocation etc.
      • Process receipt & shipment of goods from and to customers and coordinate onward shipment for repair.
      • Liase with our repair partners and optimize our repair workflow in order to achieve the most efficient equipment turnaround for our customer’s repairs.
      • To be well organized, making information easily accessible to others.
      • Gain and use a working knowledge of the company, its products and markets to the advantage of its customers and the business.
      • To perform miscellaneous tasks as and when required by your Line Manager.
      • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
      • Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
      • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
      • Duties may be modified or assigned at any time to meet the needs of the business.

     

    Qualifications


    REQUIREMENTS:

    • Must be an excellent communicator both verbal and written with good level of general education
    • Previous experience within a similar busy administrative/technical/repairs environment is essential
    • Ability to remain calm under pressure is essential.
    • Previous experience within a Medical Devices Company is desirable
    • Previous experience of ERP and CRM system for tracking customer activity is desirable.
    • Fast-paced office environment; requires significant use of telephone and computer
    • Good keyboard skills: accuracy and presentation equally important to speed
    • Proficient in the use of Microsoft Word, Excel and Outlook
    • Clear, confident and concise telephone manner.
    • Numeric skills compatible with compiling contract quotations and interpreting service customer orders accurately
    • Good organisational skills including prioritising workload and using own initiative
    • Must have good record keeping, attention to detail and accuracy
    • Administration experience preferably within a customer service environment
    • Good to excellent ENGLISH skills - verbal and in writing
    • Successful completion of Spacelabs training required (including training done at Company location).
    • Maintain demo inventory in salable condition, including proper storage, movement and record keeping.

     

     

    OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

     

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