OSI Systems, Inc

  • Service Program Manager

    Location UK-Salfords, Surrey | UK-Salfords, Surrey RH10 5GG
    Posted Date 2 months ago(9/26/2018 6:02 AM)
    Rapiscan Systems Ltd
    Requisition #
    Additional Location
    UK-Salfords, Surrey RH10 5GG
  • Overview

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.  We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.


    The Service Program Manager will manage the direct & in-direct technical services provided through our Distributor network and be the single point of contact for the Operations Project teams, Distributors and customers in the assigned site.


    • Acts as the main contact for all service requirement in the assigned region, managing direct and indirect teams and providing support to key accounts.
    • Manages and overseas the installation teams in each market in coordination with Distributors and serive managers
    • Manages the Distributor development program for the region, understanding needs and finding solutions.
    • Lead people who perform project management duties involving cross-functional teams focused on delivery of products.
    • Organise and monitor program activities, overseeing plans, schedules and program budgets within agreed deliverables.
    • Interfacing with internal customers, arranging internal and external meetings
    • Works with sales managers to understand and scope their need and adapt the deliverables with the Distributor
    • Prices and seeks agreement and sign-off from all stakeholders on quotations
    • Provides the correct impetus for the helpdesk support and CRM
    • Selects, develops, and evaluates personnel to ensure the efficient operation of the function and coordinates the training requirement of distributor teams
    • Complete all administration tasks in Navision and helps to produce monthly metrics an generate all documentation for fulfillment of the service requirement
    • Maintain an effective Quality System and comply with the requirements of ISO, Compliance and documented processes.
    • Promptly escalate any quality or integrity issue.
    • Comply with the EHS Policies and applicable laws and regulations.

    As per company policy:

    • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
    • Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
    • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
    • Duties may be modified or assigned at any time to meet the needs of the business.


    • Extensive demonstratable experience in a people managment role as a skilled infuencer.
    • Excellent analytical skills working well under pressure
    • High work standards, works qualitatively, demonstrates initiative and motivation.
    • Strong communication skills in English with additional European language advantagous
    • Strong customer mind-set
    • Ability to work independently with minimum direction.
    • Willing to travel regularly and at very short notice
    • Plans and organizes work effectively and Works well under pressure
    • ood knowledge of X-ray and screening products is advantagous
    • Qualified to degree level in Engineering (Mechanical or Electrical)
    • Post Graduate qualification in management or Engineering a plus

    OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.


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