Manages both pre-sale and post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions. May provide pre-sale technical support in sales presentations and product demonstrations. Establishes and maintains lines of communication with design engineering on issues such as considerations for product reliability. Works with marketing and product managers to define new products and may provide insight from the field back to these groups. Sales roles, incumbent will typically spend 50% of time providing pre-sale technical support and 50% of time providing post-sale technical support.
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WHAT EXPERIENCE, EDUCATION AND OTHER REQUIREMENTS MUST THE CANDIDATE POSSESS?
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OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.