Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
The Field Service Delivery Manager (FSM) at Rapiscan / AS&E has the primary responsibility for the successful execution of service to Rapiscan / AS&E customers in the UK/Europe/Africa region of the world. Knowledge of contracts and contract deliverables, with the ability to deliver to varying Service Level Agreements. Support and enforce Rapiscan / AS&E’s corporate safety policies and ensure all Rapiscan / AS&E policies are adhered to. Maintain accurate spares and critical spares stocking levels for your assigned regions / territories. This position requires an individual who is able to resolve client issues through superior client handling skills. This position will primarily oversee Emergency Service, Contract Service, New Product Support, Maintenance, in addition to Sales Support. You may be asked to take the lead in cross-functional deliverables, for example Export Control, ERP related, Sarbanes-Oxley related, or ISO related projects or audits. Potential for long term overseas deployments / assignments may apply.
You will oversee and direct the input of your respective teams’ validation and review of documentation and procedures and recommend solutions to improve our methods and supporting processes with a focus on efficiency, safety and cost savings; in line with Field Service and Rapiscan / AS&E mission, goals and policies:
Extensive experience of supporting complex capital equipment in a service capacity is required. Previous X-Ray systems experience a plus.
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others