OSI Systems, Inc

  • Service Manager - Egypt

    Location EG
    Posted Date 2 weeks ago(2 weeks ago)
    Company
    Rapiscan Systems Egypt
    Requisition #
    14486
  • Overview

    The Egypt Field Service Manager (FSM) has the primary responsibility for the successful execution of service to Rapiscan customers in Egypt. Knowledge of contracts and contract deliverables, with the ability to deliver to varying Service Level Agreements.  Support and enforce Rapiscan corporate safety policies and ensure all Rapiscan policies are adhered to.  Maintain accurate spares and critical spares stocking levels for your assigned regions / territories.  This position requires an individual who is able to resolve client issues through superior client handling skills.  This position will primarily oversee Emergency Service, Contract Service, New Product Support, Maintenance, in addition to Sales Support.  You may be asked to take the lead in cross-functional deliverables, for example Export Control, ERP related, Sarbanes-Oxley related, or ISO related projects or audits.  Potential for long term overseas deployments / assignments may apply.  Other duties as required or directed.

    Responsibilities

    • Uptime Management: managing service execution to performance metrics (10%).
    • Revenue and Cost (P&L) Management: meeting and exceeding departmental financial goals (30%).
    • Lowcost Service and Proactive Discovery: close and early teaming with Sales for future business, discovering and defining local resource alternatives, investing margin efficiencies to leverage Service & Sales; discovering other service business opportunities outside core maintenance (20%).
    • Cross Functional Management: effective teaming with peers and other non-sales functional groups in the company to accomplish (1), (2), and (3) above. PMR responsibility for major accounts (10%).
    • People Management and Development: Ensuring on-going effectiveness of your team utilization, which may consist of one or more each of the following: FS Leads, FS Engineers (30%).
    • Manage, evaluate and develop team of employees to meet functional deliverables and responsibilities. Complete company people management requirements. Exhibit manager core competencies.
    • Work through the Director of Training & Technical Support to document and improve processes and recommend items that are candidates for Quick Start Guide procedures
    • Work through the Director of Training & Technical Support to provide feedback on the content of Operator and Service manuals and make improvement recommendations when needed
    • Work with management to improve business related processes.
    • Provide issues / lessons learned information when required to supplement the Technical Support Field Service Review Board process to support continuous improvements to company processes and procedures, and drive product enhancements / improvements.
    • Focus on costs savings by planning and arranging travel accommodations as soon as practical.
    • Detail plans to improve execution of Service, revenue and margin from business tools and lessons learned.
    • It is the responsibility of every Rapiscan / AS&E employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
    • Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the Company’s values, Code of Ethics and Conduct, and applicable compliance policies.
    • Duties may be modified or assigned at any time to meet the needs of the busines

    Qualifications

    • Minimum 7-10 years (or equivalent experience) of supporting complex capital equipment in a service capacity is required. Previous X-Ray systems experience a plus.
    • B. A. or B.S. in Electronic Technology or Engineering with Mechanical Engineering
    • Ability to effectively manage both technical and administrative functions.
    • Strong written and verbal communication skills Egyptian and English.
    • Working knowledge of Oracle workflow management systems or similar ERP system.
    • Willingness and flexibility to travel domestically and internationally up to 50%.
    • Work independently to plan and arrange travel accommodations within Rapiscan / AS&E guidelines.
    • Flexibility and capability to deal with sudden changes (i.e. customer schedules, flight delays, on site weather delays etc.).
    • Maintain valid passport and credit card as required to support business travel.
    • Pass company background checks, and maintain good standing.
    • Obtain site passes, clearances and Visas as required to carry out job responsibilities.

     

    OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

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