OSI Systems, Inc

  • Technical Support

    Location US-CA-Torrance
    Posted Date 2 weeks ago(2 weeks ago)
    Company
    Rapiscan Systems, Inc
    Requisition #
    14283
  • Overview

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.  We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. 

     

    Are you a highly motivated, tenacious, goal-oriented professional?  Do you like to think outside the box when it comes to solving technical issues? If so, you might be a great fit for the Technical Support role on our Customer Service team in Torrance, CA!

     

    Responsibilities

    • Perform technical troubleshooting of electronic systems and subsystems to include x-ray imaging electronic components, power supplies, and conveyor systems utilizing technical drawings, wiring diagrams, schematics, and blueprints over the phone and through email.
    • Be able to communicate both in English and Spanish (Bilingual is preferred  but not required).  
    • Provide customer knowledge of proper usage of equipment.
    • Coordinate direct communications with the customer as required.
    • Provide statistical analysis of various departmental data, field failures, call closure rate, etc.
    • Maintain service call database and update technical support action item log.
    • Ensure that billing, filing and paperwork processes are complete, accurate and on time.
    • Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
    • Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
    • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
    • Perform other duties assigned as needed.

    Qualifications

    • Associate's Degree in technical discipline (Engineering, Electronics) preferred.
    • Experience in the professional field of service (Electronics preferred); Technical support of electrical and electronic equipment experience highly desired.
    • Ability to succeed in a high-pressure, fast paced environment.
    • Experience in the field of Electronics, including installation, repairing, and preventive maintenance, desired.
    • Ability to easily interface with other technicians and all levels of employees of the company, domestically and internationally.
    • Possess excellent communication and problem solving skills and have the ability to articulate complex technical concepts. 
    • Possess a strong orientation for customer focus and teamwork.
    • Proficient in Microsoft Office Applications.
    • Good oral and written communication skills as well as customer service experience.
    • Experience with a global service provider of manufactured products is a plus.
    • Bilingual Spanish (read, write, speak) required.
    • Must be US Citizen, as required by our contract with the US Government, and must be able to pass an SSI clearance background check.
    • Some domestic and international travel required:  up to 10%.  Must be able to acquire all necessary travel documents.

     

    Equal Opportunity Employer

     

    EEO is the Law

     

    Poster Link: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

     

    OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for the Security and Healthcare divisions, as well as to external  original equipment manufacturer clients for application in the defense, aerospace, medical and industrial markets, among others.

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