OSI Systems, Inc

RTT Field Service Engineer

UK-Salfords, Surrey
7 days ago
Rapiscan Systems Ltd
Requisition #


Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.  We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.


The RTT Field Service Engineer is responsible for Installing and maintaining the Service HBS equipment sites specific to RTT and other Rapiscan systems equipment in the assigned area.


Also required to maintain and develop strong interpersonal relationships with customer, distributor representatives, ensuring Customer Satisfaction.


  • Technical: Maintain all RTT models in the assigned area.
  • Electronic / mechanical: Total system level trouble-shooting on complex multi-system problems. Proficient IT skills
  • Customer skills: Daily interface with operators, technicians and BHS managers on equipment status issues.
  • Site surveys; Carry site surveys for efficient installation of RTT systems
  • Relationships: Helps train others where necessary; participate as active member of Local Customer Teams as appropriate.
  • Cost awareness: Ensure common practices and efficient methods are applied for Service provided and adheres to SLA requirements
  • Administration: Responsibly complete all administration tasks in timely and complete manner.
  • Documentation: Ensure timely completion of Field Modification Instructions and Planned Maintenance, corrective repair, Service inspections documentation for assigned accounts and files SRs promptly.
  • Installations: Play a key role in complex and multifunctional site installations. Assist senior engineers in installation and other related work. Shares best practices.
  • Training: Proactively seek training to keep up-to-date with technological developments in own modality/modalities.
  • Other Duties: As directed by manager or company
  • Quality: Promptly escalate any quality or integrity issue.
  • Environment, Health & Safety (EHS): Comply with the EHS Policies and applicable laws and regulations. Identify and correct hazards and unsafe conditions.
  • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
  • Demonstrate behaviour consistent with the company’s Code of Ethics and Conduct.


  • Qualified to degree level in Electrical and/or Electronics or equivalent, such as HND
  • Technical analytical & Trouble-shooting skills
  • Very good IT Skills with knowledge of networking
  • Field service experience
  • Strong customer skills
  • Ability to work independently with minimum directionHigh work standards - qualitatively, demonstrates initiative and motivation
  • PLC knowledge advantagous
  • Knowledge of screening or X-ray advantagous
  • Other requirements: - Must be located within an hours commute of based in Salfords, Surrey

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security
screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and
anaesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and
electronic manufacturing services for original equipment manufacturers with applications in the defence, aerospace,
medical and industrial markets, among others.


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