OSI Systems, Inc

Technical Support & Training Engineer

UK-Salfords, Surrey
1 month ago
Rapiscan Systems Ltd
Requisition #
12255

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.  We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

 

The Technical Support & Training Engineer will provide Rapiscan’s and customers service engineers advice on all technical matters related to Rapiscan’s BPI product range. S/he will provide technical training to a semi or fully technical audience on a wide range of Rapiscans products, both in house and on site.

Responsibilities

  • Provide technical support for Rapiscans and distributors/customers’ service engineers on BPI products.
  • Keep Rapiscan FSE’s informed of all technical updates on BPI equipment.
  • Provide guidance on major installation projects, both remotely and on site.
  • Investigate/escalate complex technical queries raised by FSE’s and customers, and communicate to relevant departments within Rapiscan Systems to expedite a resolution.
  • Periodically review and update all training material to ensure that it reflects current release of machine.
  • Assist the Training/Technical Support Manager in carrying out his duties.
  • Carry out any other ad-hoc duties as and when instructed.
  • Participate (after suitable experience gained), in the on call standby rota, (24/7, approx’ 1 week in 4).
  • Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork.
  • Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
  • It is the responsibility of every company employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
  • Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

Highly experienced in a wide range of engineering disciplines. Electronics, electrical, electromechanical, PC’s, software etc.

Confident in one’s own ability to pass their knowledge onto others.

Able to diagnose complex faults remotely, and the ability to convey enough information to affect a quick repair.

 

Ideally a minimum HNC Electronics, or the equivalent in a relevant engineering discipline.

An extremely wide range of skillsets are required for this role, so emphasis will be placed upon previous experience.

Previous experience in an X-Ray systems environment is preferred but not essential.

 

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

 

 

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